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Shipping & Returns

 

We ship FED EX overnight. We have a flat rate shipping costs of 39.99 to ensure priority overnight shipping. This cost also  helps us so we can continuously acquire the items we need for proper shipping.

 

We also offer HOLD FOR PICKUP at your closest FedEx center, so you can pick the package up after work/school.
Our shipping days are Monday- Friday. Orders placed before 4pm usually get shipped the same day . This also depends on how many orders we have. Sometimes we are able to ship out the same day if order placed after 4pm, but not always. 

Orders placed after 4pm, get shipped the following day. We try to ship as soon as possible but weather, animal availability, may differ shipping dates, times. We recomend you email us to make sure what day it will go out before making plans. 
Ex: If you place your order at 5pm Monday, we will ship tuesday, and you will receive Wed. Morning.
You may request an alternate shipping day. Please email us at Frederick_brehm@yahoo.com to let us know what day works for you.

EX: If you order Monday before 4pm, arrival would be Tuesday. If you Order Saturday, or Sunday, shipping would be Monday to arrive Tuesday. If you Order Thursday before 4pm, arrival is Friday and so on.h

Overnight shipping is a FedEx SERVICE not a time frame. We will ship according to above schedule and are very accurate and on time. 

SOMEONE MUST BE PRESENT TO SIGN FOR THE PACKAGE or our Live arrival guarantee is VOID.
Please see Live Arrival Guarantee page.

We pack your order in the safest, most efficient way possible. All animal orders are shipped in a styro-foam lined cardboard box used specifically for shipping reptiles.  Depending on weather conditions, we may include an ice pack or heat pack at no charge for the safety of the animals.
If weather conditions are too severe to ship, we will notify you and arrange a future shipping date. This is all done for the safety of the animal! There are no REFUNDS if shipping delays are due to weather.  Sorry we do not refund or take back animals due to being skittish, scared, or defensive. They need time to adjust and build a bond with you. 

The health and safety of the animal comes first!

Dry Goods are shipped FedEx Ground.

We try to keep up to date on all Laws that seems to grow daily. We will not knowingly ship any animal or product to where it is illegal. Please do research before ordering. You are 100% responsible and agree by ordering, of knowing your local laws in regard to animals and products. 

 



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